Server

Client

Fax-Clients

• direkter Faxversand und -empfang aus GroupWise

• vollständige Integration von GroupWise Adressbüchern

• komfortable Serienfax-Funktion für Microsoft Word

• faxen aus allen Microsoft Office Paketen

• universeller Druckertreiber erlaubt Faxversand aus allen Anwendungen

• eigener, komfortabler Fax-Viewer

• umfangreiche Fax Journale

• sehr einfache Client-Installation

Fax-Server

• Zuordnung eigender Faxe durch MSN/DID-Eintrag im GroupWise

• verschiedene Druckoptionen für eingehende Fax-Nachrichten

Übersicht

How are the incoming faxes routed?
How can I forbid the user who should receive the fax to send it?
Where can I save returning documents?
Why is my GroupWise login not working?
How can the facsimiles which come to definite user be printed automatically?
Where can I find TAPI settings?
What address book should I use?
Should I have the Novell Client?
Should I have Microsoft Word?
Can I activate test installation?
How does the configuration of test installation run?
Why does my FaxGwise server not working?
Why after the update FaxGwise Client is not started?
Is it possible to install the new version while updating without deleting the old one?
Is there any printer driver for terminal server?
Why do I receive the error report "Fax can't be send"?


1. How are the incoming faxes routed?

Question: How does the FaxGwise Server define who the recipient of incoming facsimile is?
Answer: incoming faxes are recognized by the sender's dialed fax number. With the help of this number it's possible to define who should receive the fax. FaxGwise Server has the list (Routing -> MSN/DID) of fax numbers and definite recipients. This list is filled from the GroupWise address book which is set in the configuration. Example: new user should receive the fax. He's given the additional direct fax number 1234 -> Enter the new GroupWise user to the chosen address book (usually "fax server"). Thereby you need only "Mail" and "Fax number" fields. You should always use the "dash" as the separator for the dialing number. You can control the record under Routing -> MSN/DID in the FaxGwise Server Management Console.

2. How can I forbid the user who should receive the fax to send it?

Question: How can I forbid the user who should receive the fax to send it?
Answer: you can enlarge the record data of the following user in GroupWise address book in the definite user's field "vfx_Send Allowed". Then the meaning of this field must be set as "no".

3. Where can I save returning documents?

Question: where and in which format can I save the returning documents (for ex. the terms and conditions that usually are being attached to faxes by the means of @@command).
Answer: if you want to use these returning documents, it's recommended to establish them as a pattern on the fax server. In the internal template editor you can mark the document as "Enclosure", in the Client these "Enclosures" look like following page to the command. First of all you should activate the notion of following pages if necessary (in the fax formula -> additional field ->next document). When you want to use finally @@command, you can ask for the command @@ enc additional name@@ (for ex. @@enc trip to Berlin@@, "trip to Berlin" is the name which will appear in FaxGwise Server Console and in Fax Client).

4. Why is my GroupWise login not working?

Question: I always get error reports (in protocol) which say that definite GroupWise functions are not able. What can I do with it?
Answer: check please your login on the fax server account directly for the GroupWise-Client. Pay attention to the fact that GroupWise starts in Online Modus (not Caching or Remote) and that username and password should match with the input data in FaxGWise Server configuration. Notice: first you should put it manually to the GroupWise Account "fax server".

5. How can the facsimiles which come to definite user be printed automatically?

Question: How can the facsimiles which come to definite user be printed automatically?
Answer: enlarge the record of the definite user in GroupWise address book, in user-defined field "vfx_printer name". Put it then as the meaning of printer's name. This printer should be set correspondingly on the server. Besides it's important to apply the field "vfx_Routing Mode". If you want to print incoming faxes as well as e-mail them, then you need to put the meaning "Mail and Print". Also you can alternatively choose "Print only" or "Mail only" meanings, just to limit the delivery in certain extend. If all incoming faxes are printed on the same printer, we recommend using the option "Print All Injobs". You can choose it in menu item configuration -> fax controller -> FaxGwise Server Management Injobs.

6. Where can I find TAPI settings?

Question: where can I find TAPI settings?
Answer: you can find them in control panel/telephone and modem options. FaxGwise server needs the records for landlines and worldwide.

7. What address book should I use?

Question: what address book should I put to the configuration?
Answer: address book which was put to the configuration is used for allocation of incoming faxes, for checking of the sender's and recipient's authorization, and checking for the amount of licensed users. It's not necessary to choose the GroupWise system address book. We recommend you to use fax server's address book (address book "Fax server").

8. Should I have the Novell Client?

Question: I didn't save server configurations to the NDS. Should I have the Novell Client then?
Answer: yes, in present version the Novell Client is necessary for server.

9. Should I have Microsoft Word?

Question: should I obligatory have Microsoft Word on server?
Answer: No, from the Version 3.3. It's not necessary to install Microsoft Word for server or client. Notice: it occurred only in earlier Version 3.2.

10. Can I activate test installation?

Question: I have test installation and meanwhile got the License. Should I install new FaxGwise server?
Answer: No, you can activate the current test installation just by entering the registration key (Tools -> Registration).

11. How does the configuration of test installation run?

Question: FaxGwise is installed as test installation and need to be configured. Should the necessary parameters in configuration menu with Common/NDS Parameter be applied manually by the means of Consoleone in NDS? And what should be put to the field "fax server object" and how it'll be applied?
Answer: it's possible to install FaxGwise so that the record would be saved in INI-data. This setting is preferred for most FaxGwise users. In this case the "NDS Parameter" record can be cancelled. In Extras directory on the CD you can find Idif-File (LDIFvivex - scheme - faxgwise - add.ldif) that undertakes scheme extension. It applies new NDS-object class (recommended derived server-object) and equipped with additional attributes. The field "Fax server object" contains in this case new objects including context.

12. Why does my FaxGwise server not working?

Question: Each time when I'm trying to run FaxGwise server, it turns to the "non started" status. How can I find out which installation is wrong?
Answer: the best way is to look through the protocol records (Tool / Protocols) in FaxGwise Server Management Console. When you're inspecting last error records you can find in most cases really acceptable directives to some non functional details' components.

13. Why after the update FaxGwise Client is not started?

Question: I installed an old version of FaxGwise Client. Then I installed the new version setup and updated it. After that FaxGwise Client didn't start any more. Also the error report appeared after the starting GroupWise. What should I do?
Answer: It's possible that the problem with the installation of FaxGwise was taken from the previous version. It should be enough to delete old installation from Windows registry. Start please "regedit" program. Delete the key "HKEY_CURRENT_USER\Software\Vivex\FaxClient". After this FaxGwise Client should start working. Don't forget to activate installation in configuration settins.

14. Is it possible to install the new version while updating without deleting the old one?

Question: Is it possible to install the new version while updating without deleting the old one? Is it enough for Data vxFax.ini to create Backup (if it's not possible), to guarantee the configuration? Should the Client be updated all the time?
Answer: it's advisable to guarantee data bank - data ("\db\faxdb.mdb") and data vxFax.ini each time. When you updated an old FaxGwise-Version (< 3.5) you can change an old one to new data bank but with the usage of Database-Import-Tool (under callable FaxGwise-Console) because the table's structure was extended. You can't install different FaxGwise server versions parallel. You don't need to update client all the time.

15. Is there any printer driver for terminal server?

Question: is there any special printer driver for terminal server?
Answer: there's an installation routine for printer driver since FaxGwise Version 3.5. Printer drivers' variants for terminal service and Win NT/2000/XP were summarized and setup recognizes the installed settings automatically. If you want to install printer drivers manually you can find the installation routine in the directory "\printer\printersetup.exe". Since Windows 2003 runs standard with active terminal service the mentioned TS-printer-driver is installed automatically.

16. Why do I receive the error report "Fax can't be send"?

Question: Should I receive back the sent fax from Client after the error report "fax can't be sent"? On the server I can see that mail got to the "vxFax Work" directory and it was correctly converted to the "\1.rtf", but in front of the sent faxes stands LOG: "Could not convert file to Fax". What's the reason?
Answer: the most important is that printer runs properly on the server but not on the client. The cover page is first converted on server. Also here can be used (at the moment) another printer driver (also not from the client) and it's called "FaxGwise fax printer" but not "FaxGwise printer". Check please in protocol are there any events like for ex. "Fax Toolbox - On Printer End" or "On Printer Start" (log-level raise), only then fax server can get data from printer driver. Afterwards generated Bitmaps should be located in the subdirectory by the mentioned "1.rtf". File "1.rtf" is a complete pattern that is converted into the Bitmap format with the help of printer driver. Incoming faxes don't need printer driver to be converted and are not affected by this problem. Also it's necessary to know that on the server since Version 3.5 other printer drivers are used. They can't use the installed FaxGwise 3.5 printer together with FaxGwise Server 3.5.